Details
Putting the You in Conversational UX
Talk Details:
Conversations are about creating a connection between 'me' and 'you'. If we don't want conversational experiences to be monologues, we should focus on the other person in the conversation, the You-ser. How can you make that happen? By putting the You in Conversational UX!
Speaker Bio:
Maaike Coppens, Head of Conversational UX at Greenshoot Labs
Maaike Coppens is an international conversational UX designer & strategist, keynote speaker, trainer, and co-author of the Voice UX Workbook. With over a decade of experience in copywriting and experience design, she found conversational UX the perfect blend. She's passionate about bridging the gap between business and their customers, creating connections through conversation.
Connect with the Speaker:
Maaike Coppens on LinkedIn ➡ http://www.linkedin.com/in/maaikecoppens
Maaike Coppens on Twitter ➡ http://www.twitter.com/maaike_coppens
Greenshoot Labs ➡ http://www.greenshootlabs.com
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10 Things I Wish I Knew Before Getting into Conversation Design
Talk Details:
Here from Quicken Loans Senior Conversational Design about the ten things she wishes she knew when starting out as a conversational designer. She’ll share bite-sized CxD (conversational interaction design) wisdom, tools, and tips for getting started in the field.
Speaker Bio:
Ayesha Saleem, Senior Conversation Designer at Quicken Loans
Ayesha conducts foundational and applied UX research for Quicken Loans’ conversational AI products including chatbots, conversational landing pages, and more, using qualitative and quantitative methods to create the best possible experience for Quicken Loans users. She’s responsible not only for conducting research but also for designing these conversational experiences and measuring success.
In addition, Ayesha is pursuing a master's in Human-Centered Design and Engineering with a deep passion for user-focused products and a compulsion to build things that make people's lives bette
Connect with the Speaker:
Ayesha Saleem on LinkedIn ➡ https://www.linkedin.com/in/ayeshasa/
Ayesha Saleem on Twitter ➡ http://www.twitter.com/ayeshabydesign
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Event Schedule:
6:00 - 6:10 PM - Introduction
6:10 - 6:25 PM - Putting the You in Conversational UX
6:25 - 6:35 PM - Q&A/Discussion
6:35 - 6:50 PM - 10 Things I Wish I Knew Before Getting into Conversation Design
6:50 - 7:00 PM - Q&A/Discussion