bauerhorst
UX UI Designer & Director
Surprise Me
Microservice
Concept: Alex Hogan & Jessica Nunn
Designer: Chirag Arora & Jessica Nunn
Conversation Designer: Jessica Nunn
Temenos’ SaaStastic Hackathon Assignment was to create a Microservice:
Our UX design team was participating in Temenos’ Hackathon in 2020. We came up with a solution that helps banks become lifestyle partners to their customers. For many years banks have been trying to position themselves in a better light and to do more for their customers than to “only” transfer money and profiting off of them. They also want to shed the negative connotation that follows them around.
Solution:
Our team came up with Surprise Me, which is a Microservice that banks can opt into. Once they decide to offer this Microservice, they will be able to make use of a gifting service that will change the way we gift, potentially globally. They are now able to tab into the huge amounts of retail data that is out there and provide their customers with a pleasant and easy to use gifting experience. It also benefits the environment. By offering such a great service to their users they will slowly start to gain their trust. This service also offers a simple checkout experience, split payments option and keeps conversational first in mind and offers a conversational commerce experience.
What the judges had to say:
This is engagement on steroids!
This is the stickiness that will attract the millennials!
Walk through the Prototype
Conversational Commerce
for Chat or Voice
Surprise Me, I want to send a gift to Amanda.
Okay, which wishlist would you like to pick a gift from? Etsy, Macy’s, Amazon …
Etsy
How much should the gift cost?
Around $50
Okay, you can choose from a few things on her list, the Mini Cactus for $48, the Crystal Mask for $45 or a Wall Frame for $52.
Please send her the Mini Cactus.
Would you like to add a gift message?
Yes, please say I love you Amanda! Love, Jon
I added your gift message that says I love you Amanda! Love, Jon. Are you ready to pay?
Yeah
Would you like to pay the $51.46 from your primary account ending in 1806?
This includes shipping and tax or do you want to use another account?
My primary account is okay.
Okay, I send Amanda the Mini Cactus and send you all the shopping details to your email address.
Would you like to send another gift?
No, thank you!
Okay, goodbye!
Bye!
ReDesign Mobile
Banking Application (WIP)
Concept: Jessica Nunn
Designer: Jessica Nunn
Problem:
Our banking product faces a lot of challenges. It is not on par with the current and best UX practices and feels very outdated. Most of our customers request updates to the existing UX experience. They would like to use the least amount of clicks to accomplish a task, and so they end up redesigning the check deposit, transfer’s flow and the dashboard.
Solution:
In my free time I sat down to see if I can find solution’s to our customer’s problems and I also want to integrate a chat/voice feature. My main goal was that the user gets to do accomplish all of their most repeated task, right from the home screen. I wanted to eliminate the time it takes for the user to search for the routing and account number for example, I included the functionality to copy the routing and account numbers, so the user can paste them into another mobile app or browser. With this design the user can accomplish a lot of tasks right in context without leaving the page. The app will preload the check amount to save the user even more time and after taking two pictures of the checks and two more clicks, the user is finished depositing their check.
I also tried to rethink how we advertise to our customers. I am trying to use a conversational commerce conversation with the users, instead of images that are loud and distracting. Machine Learning is helping to drive the advertisements in a timely manner, according to national holidays, or any other offering that we can offer based on their user data that we captured.
I also included the microphone button as the most important button on the tab bar. I am trying to keep voice first in mind. This way the user can transfer money, check their account status or ask for their routing and account numbers in what is the most natural way for him.
